Terms & Conditions

Effective date: January 1st, 2026  ·  Last updated: January 1st, 2026

1. Agreement to These Terms

These Terms & Conditions ("Terms") are a binding agreement between you and Big Sky Automation ("Big Sky Automation," "we," "us," or "our") covering your access to and use of communitycardplaybook.com, the Community Card Playbook free mini course, the Full VIP Membership, our private community, and every related page, product, template, script, recording, and communication (together, the "Services").

By purchasing, registering, clicking an acceptance box, or otherwise using the Services, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, do not purchase or use the Services.

2. Who We Are

Community Card Playbook is a brand operated by Big Sky Automation. We publish educational training on a direct mail advertising model in which you sell advertising space on a shared community card and distribute it locally, including through USPS Every Door Direct Mail (EDDM).

We are a publisher and training provider. We are not your employer, partner, joint venturer, franchisor, agent, or business partner, and no such relationship is created by these Terms. You operate your own independent business and you alone are responsible for it.

3. What You Are Purchasing

Membership is a license to access our materials for the period you have paid for. It is not a sale of the materials themselves. Course content, templates, meeting schedules, community platform, bonuses, and features may be added, changed, replaced, or removed at any time as the program is updated.

Live and group calls are offered on a schedule we set. We do not guarantee any minimum number of calls, any one-on-one time, any specific response time, or the participation of any particular person.

4. Eligibility and Your Account

• You must be at least 18 years old and legally able to enter contracts.
• You must provide accurate registration and billing information and keep it current.
• Your login is personal to you. Sharing, reselling, or transferring your account or login credentials is prohibited and is grounds for immediate termination without refund.
• You are responsible for everything that happens under your account and for keeping your password secure.
• Our community and course delivery run on third-party platforms. Access requires you to accept those platforms' own terms.

5. Billing, Renewal, and Cancellation

Recurring billing authorization

The Full VIP Membership is a subscription. When you enroll, you authorize us and our payment processors to charge your selected payment method $34 per month automatically on the same day of each month (or the closest available day in shorter months) until you cancel. Your membership renews automatically. No separate reminder is sent before each renewal.

Payment method and failed payments

• Payments are processed by Stripe and PayPal. We do not store your full card number.
• You are responsible for keeping a valid payment method on file. If a charge fails, we may retry it, and we may suspend or terminate your access until payment clears.
• You are responsible for any fees your bank or card issuer charges, including declined-payment or foreign-transaction fees.
• Prices are in U.S. dollars and exclude any taxes, which are your responsibility where applicable.

Price changes

We may change membership pricing. If we do, we will give you at least 30 days' notice by email before the new price applies to your account, and you may cancel before the change takes effect.

How to cancel

You may cancel at any time, for any reason, with no long-term contract and no cancellation fee. To cancel, email [email protected] from the email address on your account and ask to cancel. Please send your request at least 3 business days before your next renewal date so we can process it in time.

On cancellation, your billing stops going forward and your access continues through the end of the period you have already paid for, after which access to the course library and community ends. Cancelling does not by itself trigger a refund. See Section 6.

Chargebacks

If you have a billing problem, contact us first. Filing a chargeback instead of requesting a refund may result in immediate and permanent termination of your access, and we reserve the right to dispute the chargeback and to recover amounts owed plus the associated processing fees.

6. Refund Policy

• Refunds apply to the single most recent monthly charge. Earlier months already used are not refunded.
• Refunds are issued to the original payment method. Your bank typically posts the credit within 5 to 10 business days.
• A refunded membership is cancelled. Your access to the course library and private community ends when the refund is issued.
• We may decline a refund and terminate access where we find abuse, including repeated join-refund-rejoin cycles, bulk downloading of materials before requesting a refund, sharing of login credentials, or redistribution of our materials.
• Refunded members may be blocked from repurchasing.

Physical items and separately purchased products. Any physical product, printing service, or separately purchased course carries its own refund terms, which are stated at the point of purchase and control over this section. Notably, the Premium Board Course is sold separately and is non-refundable because it includes a physical board shipped to you. See the Community Board Playbook Terms.

7. License to Use Our Materials

All Services content, including videos, written lessons, Canva templates, card designs, outreach scripts, pricing frameworks, spreadsheets, recordings, and the Community Card Playbook name and branding, is owned by Big Sky Automation or its licensors and is protected by copyright, trademark, and other laws.

What you may do

• Access and view the materials for your own learning while your membership is active.
• Adapt and use the templates and scripts to operate your own community card business, including customizing designs for your own advertisers.

What you may not do

• Copy, record, screenshot, download, or scrape the materials for distribution.
• Share, sell, sublicense, rent, or give away the materials or your login to anyone.
• Post the materials to file-sharing sites, group chats, shared drive folders, resale marketplaces, or any public or semi-public location.
• Use the materials to build, teach, or sell a competing course, coaching program, membership, or training on the community card or community board model.
• Remove or alter any copyright, trademark, or ownership notice.
• Use our name, logo, or branding to imply endorsement, certification, or affiliation without our written permission.

This license ends automatically when your membership ends. Unauthorized distribution is a material breach and may expose you to damages, injunctive relief, and our attorneys' fees.

Content you post

If you post questions, comments, wins, screenshots, or files in our community, you keep ownership of what you post and you grant us a worldwide, royalty-free, non-exclusive license to host, display, and reproduce it for the purpose of running and promoting the Services, including using anonymized or attributed examples in training and marketing.

8. Acceptable Use and Community Rules

Our private community exists to help members build real businesses. You agree not to:

• Harass, threaten, demean, or discriminate against any member or staff.
• Pitch, spam, cold-message, or recruit members for other offers or programs without our written permission.
• Post anything unlawful, defamatory, sexually explicit, or infringing.
• Share other members' personal information, private messages, or screenshots outside the community.
• Impersonate us, our staff, or another member.
• Attempt to breach, probe, overload, or reverse-engineer our systems or those of our platform providers.
• Use bots, scrapers, or automated tools against the Services.

Community discussions are peer conversations. Statements by other members are their own opinions and are not our advice, endorsement, or verified fact.

9. Earnings Disclaimer

• Any figures we reference, including examples such as $700, $1,000, or $1,100 per card, are illustrations of what has been reported in specific situations. They are not typical, average, or expected results.
• Your results depend on factors outside our control: your market, your effort and consistency, your sales ability, your pricing, your follow-through, local competition, your capital, timing, and general economic conditions.
• Many people who buy business training make little or no money from it. Some lose money. You should assume you may not recover your investment.
• You are solely responsible for your business decisions, your spending, your contracts with advertisers, and your outcomes.
• We have not audited, verified, or independently confirmed the results reported by any member.

Do not spend money you cannot afford to lose, and do not enroll based on an expectation of a specific income.

10. No Professional Advice

The Services are educational and informational only. We are not attorneys, accountants, tax advisors, financial advisors, or licensed business brokers, and nothing we provide is legal, tax, accounting, financial, or investment advice. Consult qualified licensed professionals in your jurisdiction before making business, tax, contractual, or financial decisions.

11. Your Compliance Responsibilities

You run your own business, and you are solely responsible for operating it lawfully. This includes, without limitation:

• Registering your business and obtaining any licenses, permits, or local solicitation authorizations required where you operate.
• Collecting, reporting, and paying all applicable taxes.
• Complying with all USPS Every Door Direct Mail rules, size and postage specifications, mail piece requirements, and submission procedures. USPS requirements change, and it is your responsibility to verify current rules directly with USPS.
• Complying with advertising and consumer protection laws, including truth-in-advertising rules, and with the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), state telemarketing and do-not-call rules, and any call or text recording consent laws when you contact prospective advertisers.
• Ensuring you have the rights to any images, logos, trademarks, and copy you place on a card on behalf of an advertiser, and that the advertiser's claims are truthful and substantiated.
• Creating and honoring your own agreements with advertisers, including your own refund, revision, and cancellation terms. We are not a party to any agreement between you and an advertiser and have no liability arising from it.
• Handling any personal information you collect from your advertisers or their customers in compliance with applicable privacy laws.

12. Third-Party Services

The Services rely on and link to third-party tools, including Canva, USPS, HighLevel, ClientClub, Stripe, PayPal, YouTube, printers, and mailing houses. We do not control those services, we are not responsible for their availability, pricing, terms, acts, or omissions, and their use is governed by their own agreements. Any optional tool cost we mention, such as Canva Pro at approximately $12 per month, is set by that provider and can change without notice.

13. Testimonials and Results Shown

Testimonials, screenshots, case studies, and success stories shown on our site or in our community reflect the individual experiences of the people who provided them. They were not necessarily verified by us, they are not typical, and they are not a guarantee that you or anyone else will get similar results. Some contributors may have received a discount, extended access, or another benefit in exchange for sharing their experience.

14. Disclaimer of Warranties

The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or free of harmful components, that any content is complete, current, or accurate, or that the Services will meet your expectations or produce any particular outcome. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law:

• Big Sky Automation and its owners, officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, lost opportunity, or business interruption, even if we were advised such damages were possible.
• Our total aggregate liability for all claims relating to the Services will not exceed the total amount you actually paid us in the 3 months immediately before the event giving rise to the claim.
• We are not liable for the acts or omissions of any third party, including advertisers, printers, mailing houses, USPS, platform providers, payment processors, or other members.

These limits apply regardless of the legal theory and even if a remedy fails its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless Big Sky Automation and its owners, employees, contractors, and affiliates from any claim, demand, loss, liability, damage, penalty, fine, cost, or expense (including reasonable attorneys' fees) arising from or related to: your use of the Services, your breach of these Terms, your violation of any law or third-party right, the operation of your business, your advertising or mailing activity, any content you supply or publish, and any dispute between you and an advertiser, customer, printer, or another member.

17. Suspension and Termination

We may suspend or terminate your access immediately, with or without notice, if you breach these Terms, share or resell our materials, abuse the refund policy, file a chargeback, harass members or staff, or use the Services unlawfully. In those cases no refund is due, and any refund we do issue is at our sole discretion.

You may end your relationship with us at any time by cancelling your membership under Section 5. Sections covering intellectual property, earnings disclaimer, warranty disclaimer, limitation of liability, indemnification, and disputes survive termination.

We may also discontinue any part of the Services, or the Services entirely. If we permanently discontinue the membership program, we will provide notice and prorate or refund any unused prepaid time.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules.

Informal resolution first

Before filing any formal action, you agree to contact us at [email protected] with a written description of the dispute and to work with us in good faith for at least 30 days to resolve it.

Binding arbitration and class action waiver

If we cannot resolve a dispute informally, you and Big Sky Automation agree that it will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in El Paso County, Colorado, or conducted by video or telephone at your election.

• You and we each waive the right to a jury trial.
• Claims must be brought individually. Class, collective, consolidated, and representative actions are waived. The arbitrator may not preside over any class or representative proceeding.
• Either party may bring an individual claim in small claims court instead, if it qualifies.
• Either party may seek injunctive relief in court to protect intellectual property.
• Any claim must be filed within one year after it arises, or it is permanently barred, to the extent this limit is enforceable in your jurisdiction.

If the class action waiver is found unenforceable, the entire arbitration provision is void and disputes will be heard exclusively in the state or federal courts located in El Paso County, Colorado, to whose jurisdiction you consent.

19. Changes to These Terms

We may update these Terms. The "Last updated" date at the top will change, and material changes will be communicated by email or through the Services. Changes apply going forward. Continuing to use the Services or allowing your membership to renew after an update means you accept the updated Terms. If you do not accept them, cancel your membership.

20. General Provisions

• Entire agreement. These Terms, the Privacy Policy, and any terms shown at checkout are the entire agreement between us on this subject and replace any prior understandings.
• Severability. If a provision is held unenforceable, the rest stays in effect and the unenforceable part is narrowed to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may send notices to the email address on your account. Keep it current.
• Electronic agreements. You consent to transact with us electronically and agree that electronic acceptance has the same effect as a handwritten signature.

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